2. Privacy Policy

Effective Date: 25 March 2026

 

Your privacy matters to us.
This policy covers Del Collective and all brands operating under it, including Perfectly Imperfect Corner.

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2.1 What We Collect

When you place an order or interact with our site, we may collect:

• Your name

• Email address

• Shipping/billing address

• Order details

• Email preferences (if you subscribe)

Payment details are processed securely by trusted third‑party providers — we do not store your card information.

 

2.2 How We Use Your Information

We use your information to:

• Process and ship your orders

• Communicate with you about your purchase

• Send updates or promotions (only if you opt‑in)

• Improve our website and customer experience

 

2.3 Sharing Your Information

We never sell your information.
We only share it with trusted service providers who help us operate, such as:

• Payment gateways

• Shipping carriers

• Email marketing platforms (if you subscribe)

These providers only receive the information necessary to perform their services.

 

2.4 Your Choices

You can unsubscribe from marketing emails anytime.
You can also request access to, or deletion of, your personal information by contacting us.

 

3. Shipping Policy

Processing time: 1–3 business days

Delivery estimates:

• Australia: Up to 10 business days

• International: 2–4 weeks (varies by country)

Tracking is provided where available.

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4. Returns & Refunds Policy

We accept returns for:

• Items that arrive damaged or faulty

• Contact us within 5 days with photos

We DO NOT accept returns for:

• Change of mind

• Personalised or custom-made items

• Normal handmade variations

Return shipping is at the buyer’s expense unless the item is faulty.

 

⚠️ 5. Disclaimer

Many Del Collective brands — including PIC — offer handmade products.
Handmade items should be treated with care.
Slight imperfections are part of the handmade process and are not considered faults.

Products are not intended for unsupervised use by young children.